EXPRESS SHIPPING (IL) - If you select EXPRESS SHIPPING, your order will arrive within 2-5 business days at an additional cost of 35 ILS. Please note that the availability of this shipping option may vary depending on the company's discretion and demand.
For domestic (IL) orders over 599 ILS, shipping is free.
PICKUP - Normally ready in 2-4 days, As soon as your order is ready, we will contact you to schedule a pickup time. Bring your confirmation email when you come to collect your order
An email receipt will be sent to you once your order has been processed.
Return, replace and cancellation policy
Studio Sea Collection hopes that you will complete your order and receive your item and find it a perfect match!
If, however, you purchased an item and wish to replace or return it, please read these instructions carefully, as they shall apply on any such replacement or return order.
Any costumer who purchased an item they would like to return, may choose to get a refund or credit, subject to the terms herein:
Cancellations and Returns
- You can cancel a transaction that was approved on the Website within 14 days as of receipt of the items.
- If the transaction was cancelled while the item is still in our possession, you will get refund for the transaction, according to applicable laws and regulations.
- If the transaction was cancelled following receipt of the item, you are required to return the item to us on your own expenses, to the following address: Romano 39 Street, Tel Aviv.
- Please note that in the event that the items have already passed to the delivery company, the shipping cost will not be refunded.
- If a purchase was made via a voucher, you can only get store credit, and not a refund.
- The refund will be provided to the credit card that the transaction was made through, within 14 business days as of the day when the items were received at our facilities, and subject to the credit card company’s policy.
- You can only return undamaged items in their original box.
- If the cancellation is due to: (a) a defect in the item (not caused by you or by natural wear and tear); (b) severe inconsistency with the item as presented on the Website and the item received; or (c) due to significant delay in the delivery of the item, you must inform us about such, and we will coordinate (by us or third party) a time and date for picking up the item and cancelling the transaction.
- Notice of cancellation request of a transaction is possible via:
- A cancellation notice must include all details of the transaction, including order number; description of the returned item; ID; payment method; and if such cancellation request was provided by phone – an additional identifiable information.
- In any event, and notwithstanding the above, any item that was specially and custom made for you, are not returnable, refundable or exchangeable.
- Refund for taxes paid, shall be at your sole responsibility.
Exchange and Refund:
Any customer who wishes to exchange a purchased item with another, can do so, subject to the following:
- Exchanges are possible until 14 days as of receipt of the item.
- You must submit an exchange request by using this mail: email@example.com
- Within 14 business days as of the day when the exchange item was received at our facilities, we will issue a personal voucher at the amount actually paid for the item.
- The voucher shall be valid for 24 months after it was issued to you.
- No exchange possible against vouchers.
- If you wish to return or exchange an item following receipt of the original item, you are required to return the item to us on your own expenses, to the following address: Romano 39 Street, Tel Aviv.